1. Who these terms are with
These terms are an agreement between you and Central Studio (Pty) Ltd, registration number 2021/916757/07, of Afvan Business Park, 10 Haggie Road, Anderbolt, Boksburg, 1459, South Africa ("Central Studio", "we", "us").
They cover two separate things: your use of centralstudio.co.za, and the basis on which we provide services to clients.
2. Using this website
You may read this site and use its content for the purpose of evaluating whether to work with us. You may not copy the site's design, code or copy for reuse elsewhere, scrape it at scale, or attempt to interfere with its operation or security.
Everything on the site is provided for general information. It is not advice, and it does not constitute an offer capable of acceptance. Prices, timelines and capabilities described here are indicative, and the terms that bind us are those in a signed proposal.
3. How work is agreed
A written proposal always governs. Each engagement is set out in a proposal or quotation that records the scope, deliverables, timeline and fees. Where that document and these terms disagree, the proposal wins.
Work begins once the proposal is accepted in writing and any deposit stated in it has been received. Anything not listed in the scope is not included, and will be quoted separately before it is done.
4. Changes to scope
Requests that fall outside the agreed scope are handled as a change: we will confirm the effect on cost and timeline in writing and proceed once you approve it. We will not do out-of-scope work unbilled and then invoice for it afterwards, and we will not silently absorb it either.
5. What we need from you
Most delays are input delays. To keep to a timeline we need content, brand material, access to accounts, and decisions, within the times agreed. Where we are waiting on you, the timeline moves by at least the length of the wait.
You confirm that any material you give us — text, images, logos, data — is yours to use, or that you have the necessary licence for it.
6. Fees and payment
Fees, the payment schedule and any deposit are set out in the proposal. Unless it says otherwise:
- invoices are payable within the period stated on the invoice;
- amounts are quoted excluding VAT, which is added at the prevailing rate;
- third-party costs passed through at our cost — domains, hosting, app store fees, licences, stock media — are payable in addition, and are identified before they are incurred;
- we may suspend work on overdue accounts after telling you first.
7. Intellectual property
On full payment, the deliverables we created specifically for you become yours. That includes the designs, the copy we wrote for you, and the custom source code for your project.
Two things stay ours, and you get a licence to use them as part of your deliverable rather than ownership of them:
- our pre-existing tools, frameworks, templates and internal libraries, which we reuse across clients;
- third-party components — open-source libraries, fonts, stock media, hosted services — which remain subject to their own licences.
Until an invoice is settled in full, ownership of the deliverables it covers stays with us.
8. Showing the work
We may show completed work in our portfolio, on our website and on social media, and identify you as a client, unless you tell us in writing not to. We will never publish anything you have marked confidential, and we will not disclose commercial terms.
9. Hosting, third parties and things outside our control
Websites and applications we build usually depend on services we do not own — hosting platforms, domain registrars, payment providers, app stores, social networks and their APIs. We choose them carefully and we will tell you which ones your project depends on, but we cannot guarantee their availability, their pricing, or that they will not change their rules.
Where a platform's own review or approval is required — an app store listing, an API permission, a verification — we prepare and submit properly, but the decision is theirs and we cannot commit to an outcome or a date on their behalf.
10. Support and maintenance
Ongoing support, maintenance and hosting are separate services. Where a proposal includes a warranty period for defects, it is stated there. Outside an agreed maintenance arrangement, later changes are quoted as new work.
11. Personal information
Where we process personal information on your behalf we act as an operator under POPIA and only on your instruction. How we handle personal information generally is set out in our Privacy Policy, which forms part of these terms.
12. Liability
We take responsibility for our work. What we cannot accept is unlimited exposure for indirect consequences.
- Our total liability arising from an engagement is limited to the fees you have paid us for that engagement.
- We are not liable for indirect or consequential loss, including lost profit, lost revenue, lost data or lost business opportunity.
- Nothing in these terms limits liability that cannot lawfully be limited, including for fraud, or for death or personal injury caused by negligence.
13. Ending an engagement
Either of us may end an engagement on written notice. If you end it, you remain liable for work completed and for costs already committed on your behalf. If we end it other than for non-payment or breach, we will hand over the work completed to that point.
Either of us may end it immediately if the other commits a material breach and does not remedy it within 14 days of being asked to in writing.
14. Confidentiality
Each of us will keep the other's non-public information confidential and use it only for the purpose of the engagement. This survives the end of the engagement.
15. Changes to these terms
We may update these terms, and the current version is always the one on this page. Changes do not alter the terms of an engagement already agreed in a signed proposal.
16. Governing law
These terms are governed by the law of the Republic of South Africa, and the courts of South Africa have jurisdiction. Nothing here affects any right you may have under the Consumer Protection Act or the Electronic Communications and Transactions Act where those apply to you.
17. Contact
Central Studio (Pty) Ltd
Afvan Business Park, 10 Haggie Road, Anderbolt, Boksburg, 1459
hello@centralstudio.co.za